Shipping policy

We’re committed to ensuring your orders are processed and delivered smoothly. Below, you’ll find all the details about our shipping process, rates, and other important information.

Order Processing Time

• All orders are processed within 3 business days.

• Processing times may vary slightly during peak seasons or if our warehouse is experiencing high order volumes.

Estimated Delivery Time

Delivery times vary based on your location. Once your order is shipped, you will receive a tracking number to monitor its progress. Please note that shipping carriers may experience delays due to factors beyond our control, such as weather or holidays.

Order Confirmation and Tracking

• After placing your order, you will receive a confirmation email.

• Once your order is shipped, we’ll send you another email with a tracking number to help you track your package.

Shipping Restrictions

• We currently only ship within the United States

• At this time, we are unable to ship to P.O. Boxes or APO/FPO addresses.

Damaged, Lost, or Incorrect Shipments

• If your order arrives damaged, incorrect, or incomplete, please contact us within 2 days of delivery at orders@gentleroom.com.

• Include photos of the damage or details of the issue to help us resolve it promptly.

• For lost shipments, we will work with the carrier to investigate and resolve the issue.

Address Changes or Errors

• Please ensure your shipping address is correct at checkout.

• If you notice an error, contact us within 20 mins after placing your order at orders@gentleroom.com. While we will do our best to update your order, changes may not be possible if your order has already been processed.

Contact Us

If you have any questions or concerns about your shipment, don’t hesitate to reach out to our support team at orders@gentleroom.com.

We appreciate your business and are here to ensure your shopping experience is seamless and satisfying.